Torinit partnered with John Deere on a consulting engagement to explore how emerging technologies could streamline internal operations and elevate customer experience. The engagement focused on parts, service, and new inventory purchasing, with a goal of identifying where digital intelligence could deliver the most impact.
As a global leader in agriculture and construction, John Deere manages complex supply chains, dealer networks, and customer service operations. While systems were robust, they were siloed, and efficiency gains were capped. Customers expected seamless digital experiences across parts ordering, service scheduling, and new equipment purchasing yet processes remained fragmented. The challenge was to identify where technology could improve internal efficiency and customer engagement without disrupting scale.
Torinit facilitated innovation workshops and discovery sessions with John Deere leadership and frontline stakeholders. Together, we identified and prioritized opportunities where AI, data insights, and digital tools could transform efficiency and customer interactions.Key outcomes included:
The result was a strategic roadmap that gave John Deere a clear view of where to apply digital intelligence to drive both operational excellence and customer satisfaction.
We then identified that the quoting process often manual, inconsistent, and time-intensive was the most critical unlock for improving efficiency and accelerating revenue. With this insight, Torinit designed a powerful digital quoting solution tailored to the needs of dealers and customers alike. The platform centralizes product data, automates complex pricing logic, reduces errors, and shortens turnaround times. By transforming quoting into a fast, intuitive, and reliable experience, we helped John Deere enable stronger dealer performance and smoother customer journeys.
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